Frequently Asked Questions
Everything you need to know about your Portia and Scarlett experience.
How do I determine the correct size for my gown?
We recommend referring to our specific Portia and Scarlett size guide located on each product page. As designer gowns often run differently than high-street sizing, please measure your bust, waist, and hips to ensure the most accurate fit.
What is your return policy for evening wear?
Due to the delicate and high-end nature of our garments, we offer returns for store credit or exchange on full-priced items within 14 days of delivery, provided all tags remain attached and the gown is unworn.
How long does shipping typically take?
In-stock items are processed within 1-2 business days. Standard domestic shipping usually takes 3-5 business days, while international shipping can take 7-14 business days depending on the destination and customs processing.
Can I pre-order a gown that is currently out of stock?
Yes, many of our signature styles are available for pre-order. The estimated shipping date will be provided on the product page, though please note these dates are subject to manufacturing timelines.
Do you offer international shipping?
Portia and Scarlett ships worldwide. Shipping costs and estimated delivery times are calculated at checkout based on your specific location. Please note that international orders may be subject to local import duties.
How should I care for my Portia and Scarlett dress?
To maintain the integrity of the fabrics and intricate beadwork, we strictly recommend professional dry cleaning only. Store your gown in a cool, dry place inside a breathable garment bag.